Shipping

Shipping and Returns Policy for Equine Safety Release (ESR) Bar

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At Equine Safety Release (ESR) Bar, we are committed to providing reliable and efficient shipping and a hassle-free returns process for our customers in the United Kingdom and Europe. Please read the details below to understand our policies.

Shipping Policy

Shipping Areas

We deliver to the following regions:

  • United Kingdom (including Northern Ireland)

  • Europe (EU member states and non-EU countries in the European Economic Area)

If you are located outside these areas and wish to place an order, please contact us at info@esrbar.com to discuss options.

Delivery Times

  • United Kingdom: Orders are typically delivered within 3-5 working days.

  • Europe: Orders are typically delivered within 5-10 working days, depending on the destination country.

Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier disruptions. You will receive a tracking number once your order has been dispatched.

Shipping Costs

Shipping costs are calculated based on the destination, order weight, and size. The final shipping charge will be displayed during checkout before you complete your purchase.

Customs and Duties

For deliveries to countries outside the UK:

  • Orders may be subject to customs duties, taxes, or fees as determined by the destination country’s regulations.

  • Customers are responsible for paying any applicable fees. Please check with your local customs authority for more information.

Returns Policy

We want you to be satisfied with your purchase. If you are not completely happy with your product, you may return it under the conditions outlined below:

Right to Cancel

  • Customers in the UK and EU have the right to cancel their order within 14 days of receiving the goods, in accordance with the Consumer Contracts Regulations.

  • To exercise this right, please notify us in writing at info@esrbar.com within the 14-day period.

Return Conditions

  • Items must be unused, in their original packaging, and in a resalable condition.

  • Returns must include a copy of your order confirmation or receipt.

  • Custom-made or personalized products are non-refundable unless they are defective.

How to Return an Item

  1. Contact us at info@esrbar.com with your order details and reason for the return.

  2. We will provide you with a return authorization number and the return address.

  3. Pack the item securely and ship it back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Refunds will be issued to your original payment method within 14 days of receiving the returned item.

  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

If you wish to exchange an item, please contact us at info@esrbar.com. Exchanges are subject to product availability and the same return conditions apply.

Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 7 days of delivery by emailing info@esrbar.com with:

  • Your order number

  • A description of the issue

  • Photographic evidence of the damage or defect

We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our Shipping and Returns Policy, please contact us:

  • Email: info@esrbar.com

  • Address: Annacloy, Downpatrick, Northern Ireland, BT30 8JN

Thank you for choosing Equine Safety Release. We value your trust and aim to provide exceptional service every step of the way.