Terms of Use
Effective Date: 01/01/24
Welcome to the Equine Safety Release (ESR) Bar website ("Website"). These Terms and Conditions ("Terms") govern your use of our Website and your purchase of products from us. By accessing our Website or placing an order, you agree to these Terms. Please read them carefully before using our Website or purchasing our products.
1. General Information
1.1. Business Details: The Website is operated by Smiton Maintenance Limited, registered in Northern Ireland, with the address 20 Tareesh Lane, Annacloy, Downpatrick, Northern Ireland, BT30 8JN.
1.2. Contact Details: For inquiries, please email us at info@esrbar.com or write to us at the address above.
1.3. Scope: These Terms apply to all sales of products made through our Website to customers in the United Kingdom, Ireland and Europe.
2. Use of the Website
2.1. Eligibility: By using our Website, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
2.2. Accuracy: You agree to provide accurate and complete information when creating an account, placing an order, or contacting us.
2.3. Prohibited Activities: You may not use our Website for unlawful activities or violate the rights of others.
3. Placing an Order
3.1. Order Process: To purchase a product, add it to your cart, proceed to checkout, and complete the payment process. You will receive an order confirmation via email.
3.2. Contract Formation: A contract between you and us is formed when we confirm your order via email.
3.3. Product Availability: All orders are subject to availability. If a product is out of stock, we will notify you and provide a refund or alternative solution.
4. Pricing and Payment
4.1. Prices: All prices are listed in GBP (£) and include VAT unless stated otherwise. Delivery charges are calculated during checkout and displayed before payment.
4.2. Payment Methods: We accept major credit/debit cards and other payment methods specified on the Website.
4.3. Payment Security: Payments are processed securely by a third-party provider. We do not store your payment details.
5. Delivery
5.1. Delivery Areas: We deliver to the United Kingdom, Ireland and Europe. Delivery to other regions may be available upon request.
5.2. Delivery Times: Estimated delivery times are provided at checkout. While we strive to meet these times, delays may occur due to unforeseen circumstances.
5.3. Delivery Charges: Shipping costs are calculated based on destination and order weight and displayed during checkout.
5.4. Risk of Loss: Risk of loss passes to you upon delivery of the goods to the address specified in your order.
6. Returns and Refunds
6.1. Right to Cancel: Customers in the UK and EU have the right to cancel their order within 14 days of receiving the goods, in accordance with the Consumer Contracts Regulations.
6.2. Return Process: To initiate a return, contact us at info@esrbar.com with your order details. Returned items must be unused and in their original packaging.
6.3. Refunds: Refunds will be issued to your original payment method within 14 days of receiving the returned items.
6.4. Exclusions: Custom-made or personalized products are non-refundable unless defective.
7. Intellectual Property
7.1. Ownership: All content on our Website, including text, images, logos, and designs, is owned by or licensed to us and is protected by intellectual property laws.
7.2. Restrictions: You may not copy, reproduce, or distribute any content from our Website without our prior written consent.
8. Privacy
Your personal data is collected, stored, and used in accordance with our Privacy Policy.
9. Governing Law and Disputes
9.1. Jurisdiction: These Terms are governed by the laws of the UK/NI, and disputes will be subject to the exclusive jurisdiction of the courts of UK/NI.
9.2. Alternative Dispute Resolution: If a dispute arises, we encourage you to contact us first to resolve the matter amicably.
10. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be effective when posted on this page. Please review these Terms periodically for updates.
11. Contact Us
If you have any questions about these Terms, please contact us:
Email: info@esrbar.com
Address: Annacloy, Downpatrick, Northern Ireland, BT30 8JN
Thank you for choosing Equine Safety Release. We value your business and aim to provide high-quality products and excellent service.